- First a very big thank you to everyone who has already paid their siterent balance, or is planning to in the next couple of weeks. Your confidence in us in much appreciated.
- Second, some of our customers have been enquiring what level of refund there might eventually be. As you know, I am not keen on being specific about this because so much is uncertain and will be for some time yet. But I can understand that people do want to have at least some idea of what to expect. So I have looked at what I do know about ongoing costs, and what the Government has promised in support, and I feel I can give a VERY ROUGH baseline figure of £50 for each week that the Government restrictions stop you from using your caravan, but we would otherwise have been open.
- Third, I know that there will be some of you with real cash flow problems brought on by coronavirus restrictions. If that is you, please do get in touch & let us know what your difficulties are and how we can help.
- Finally, if you normally pay your balance in cash, and have no way of getting your payment to us at the moment, please just let us know so that we can update our records.
With best wishes for your good health from all of us here.
Following the Prime Minister’s statement last night the position is that people should stay at home and non-essential traffic is ruled out. This means that until the restrictions are lifted (and the Government will be reviewing them regularly) our business is effectively closed. The consequences as I see it (at the moment, and things are changing on a regular basis as well as know) are:
Touring Caravans/ Tents etc:
We had already spelt out that we would not take more advance bookings at this stage, but will review things on 16th May. The position about bookings already made to arrive before then (predominantly at Easter and the early Mayday holiday) is that they can no longer go ahead because of the travel ban. There will be refunds of what has been paid in respect of these (less a small admin charge) unless visitors just want to transfer what has been paid to later on this season. There may be some pressure for unbooked pitches once the current problems are past of course, so a bit of thinking time here.
There will be no more bookings taken for the time being – with a review (as the touring/ tenting details above) in mid May. The same comments apply to refunds.
Static Holiday Caravans:
Again, we’re not expecting to see caravan owners coming because they’re meant not to leave home. The site rent balances are due of course at Easter, and I can’t see any chance of the situation changing by then. There will eventually be a partial refund of the siterent balance to reflect the situation but it is not possible to assess a figure at this stage, primarily because we don’t know how long things will last. My hope is that the siterent balances can be paid as normal, then there would be a part refund once we know that the caravans are again capable of use. The refund would have to be calculated bearing in mind whatever advice and assistance the Government comes up with, and there being a relationship of trust between us. The static caravans will remain of course on site and there are continuing costs to cover.
Social Media & Rumour Mill:
We don’t plan to respond to social media rumours: if there are particular issues you wish to raise then please do telephone or e-mail: the staff are continuing to work, the sites will be supervised and queries will be attended to.
I am very sorry to be in this position but hopefully the measures will enable us to stay fit & well and able to enjoy good times on the parks in the future,
As you are all aware, the circumstances with Corona Virus are changing all the time. Below is the current we can provide:
For all tent & touring bookings (ie everything other than holiday bungalow bookings) booked up to and including the 16th May:
We will no longer be taking any advance bookings for touring/tenting pitches (so includes all Easter bookings and the Early May Day Bank Holidays). The idea is that we should not be encouraging socially irresponsible travel, and you should be considering this. And it seems that there may yet be government orders about this.
We’re being asked about our policy should the caravan / touring sites close as a consequence of the virus measures. My general attitude to this is that we will continue to operate, and honour all bookings unless and until we get to a point where the government insists that our business should close.
I don’t believe myself that this will happen, and we can only speculate in the meantime. But obviously our customers have their concerns and because it’s hard to be specific in what is a fluid situation I can say little more than that we aim to do the right thing.
We’ll keep this blog updated on a regular basis of course.
As you are all aware, the government has instructed pubs, restaurants, cafés to close. This has taken effect as from Friday 20/3/20 . This means both The Dolphin Bar and The Seadell Bar are now closed until we receive any further information.
If you have any further questions please call us on 01493 730023.
We will be open for business in the normal way for this season (which on the caravan/touring parks and the holiday bungalows) opens on Friday (20th March). But the situation is of course fluid and there may yet be government measures that will affect us, and we must do what is necessary to safeguard our customers and staff. So please bear in mind the advice about close contact,enhanced hygiene etc.
We’re being asked about the Bars. I can confirm that electrostatic air filters are now in use, and that we are beefing up the “off sales” side of things.
There will be an update here should there be further developments, so watch this space….