UPDATE 13/05/20

Defibrillators are now more accessible. They are in boxes on the outside walls at Long Beach Stores, on the southeast corner of the Seadell Bar at Beach Estate and on the Reception Office at The Grange Touring Park. The weak point before was that they were pretty much unavailable at night, but now they are. So they can be accessed at 2am for example. But you need to have a mobile phone because they work by dialling 999, quoting the code on the defibrillator box, then you will be told the pass number to open the box and take the machine. These are the current models that talk you through the process of use.

THEN the latest update (as at 12th May) about when things can reopen is that we cannot start before July 4th at the earliest, but we must keep in touch with the announcements. This means that we cannot take touring/tenting bookings for arrivals before that time. Naturally if there is anything positive to report in the meantime it will be posted here.

6/4/20: Update

First, we’ve used a drone to take pictures of the static sites at Long Beach and Beach Estate from ground level, so that you can see that your caravan is ok. You access this by going to the top right hand side of the home page and clicking on the Twitter link (this is blue “T”). It will then open up our Twitter page and you can then select either Long Beach or Beach Estate. Ignore the Twitter stuff about log in, signup, and password: just go down screen on the left hand side and select the part that you want to look at (it’s in several separate sections). Its the first time we’ve done this (hoping to repeat it at odd times in future) so we hope you’re able to get to it without difficulty.

Then about siterent balances: because of the rules against non essential travel, you should not be driving over to Hemsby to pay your siterent balances in person this weekend. Please either do this by internet banking, by card over the phone, or post a cheque to the Estate Office. If you wish to pay in cash and can safely get to a Post Office (and I know that’s not possible for everyone) we can let you have details of which Post Office service you can use.

Then as you know, later on there will (once we calculate the figure) be siterent refunds against what is paid at Easter. We’re proposing to do that by bank transfer and so will need the details of the bank account that should be credited. That is sort code, the name of the account holder and then the account number: the details to come from you will be used for this sole purpose and then deleted from our system. We can of course let you have a cheque if you prefer.

30/3/20: Static Caravan Siterents

  • First a very big thank you to everyone who has already paid their siterent balance, or is planning to in the next couple of weeks. Your confidence in us in much appreciated.
  • Second, some of our customers have been enquiring what level of refund there might eventually be. As you know, I am not keen on being specific about this because so much is uncertain and will be for some time yet. But I can understand that people do want to have at least some idea of what to expect. So I have looked at what I do know about ongoing costs, and what the Government has promised in support, and I feel I can give a VERY ROUGH baseline figure of £50 for each week that the Government restrictions stop you from using your caravan, but we would otherwise have been open.
  • Third, I know that there will be some of you with real cash flow problems brought on by coronavirus restrictions. If that is you, please do get in touch & let us know what your difficulties are and how we can help.
  • Finally, if you normally pay your balance in cash, and have no way of getting your payment to us at the moment, please just let us know so that we can update our records.

With best wishes for your good health from all of us here.

John Groat.

Update: 24/3/20:

Following the Prime Minister’s statement last night the position is that people should stay at home and non-essential traffic is ruled out. This means that until the restrictions are lifted (and the Government will be reviewing them regularly) our business is effectively closed. The consequences as I see it (at the moment, and things are changing on a regular basis as well as know) are:

Touring Caravans/ Tents etc:

We had already spelt out that we would not take more advance bookings at this stage, but will review things on 16th May. The position about bookings already made to arrive before then (predominantly at Easter and the early Mayday holiday) is that they can no longer go ahead because of the travel ban. There will be refunds of what has been paid in respect of these (less a small admin charge) unless visitors just want to transfer what has been paid to later on this season. There may be some pressure for unbooked pitches once the current problems are past of course, so a bit of thinking time here.

Holiday Bungalows:

There will be no more bookings taken for the time being – with a review (as the touring/ tenting details above) in mid May. The same comments apply to refunds.

Static Holiday Caravans:

Again, we’re not expecting to see caravan owners coming because they’re meant not to leave home. The site rent balances are due of course at Easter, and I can’t see any chance of the situation changing by then. There will eventually be a partial refund of the siterent balance to reflect the situation but it is not possible to assess a figure at this stage, primarily because we don’t know how long things will last. My hope is that the siterent balances can be paid as normal, then there would be a part refund once we know that the caravans are again capable of use. The refund would have to be calculated bearing in mind whatever advice and assistance the Government comes up with, and there being a relationship of trust between us. The static caravans will remain of course on site and there are continuing costs to cover.

Social Media & Rumour Mill:

We don’t plan to respond to social media rumours: if there are particular issues you wish to raise then please do telephone or e-mail: the staff are continuing to work, the sites will be supervised and queries will be attended to.

I am very sorry to be in this position but hopefully the measures will enable us to stay fit & well and able to enjoy good times on the parks in the future,

John Groat.

23/3/20: Update

As you are all aware, the circumstances with Corona Virus are changing all the time. Below is the current we can provide:

For all tent & touring bookings (ie everything other than holiday bungalow bookings) booked up to and including the 16th May:                                

We will no longer be taking any advance bookings for touring/tenting pitches (so includes all Easter bookings and the Early May Day Bank Holidays). The idea is that we should not be encouraging socially irresponsible travel, and you should be considering this. And it seems that there may yet be government orders about this.

Thanks

John Groat.



22/3/20: Update

We’re being asked about our policy should the caravan / touring sites close as a consequence of the virus measures. My general attitude to this is that we will continue to operate, and honour all bookings unless and until we get to a point where the government insists that our business should close.

I don’t believe myself that this will happen, and we can only speculate in the meantime. But obviously our customers have their concerns and because it’s hard to be specific in what is a fluid situation I can say little more than that we aim to do the right thing.

We’ll keep this blog updated on a regular basis of course.

21/3/20 – Corona Virus Update

As you are all aware, the government has instructed pubs, restaurants, cafés to close. This has taken effect as from Friday 20/3/20 . This means both The Dolphin Bar and The Seadell Bar are now closed until we receive any further information.

If you have any further questions please call us on 01493 730023.

coronavirus situation at 18/03/20

We will be open for business in the normal way for this season (which on the caravan/touring parks and the holiday bungalows) opens on Friday (20th March). But the situation is of course fluid and there may yet be government measures that will affect us, and we must do what is necessary to safeguard our customers and staff. So please bear in mind the advice about close contact,enhanced hygiene etc.

We’re being asked about the Bars. I can confirm that electrostatic air filters are now in use, and that we are beefing up the “off sales” side of things.

There will be an update here should there be further developments, so watch this space….

More detailed information re caravan site pitch contracts

18/09/19

INCLUSIVE WIFI

The internet survey earlier this year resulted in a clear majority in favour of an “inclusive” facility, so that is what will be implemented from the start of next season. Going forward it will cover up to 3 devices. A seasonal code will be issued. The wifi service has been improving in terms of speed and capacity, but of course it’s all to do with BT Openreach and our contractors Infinium. The Infinium helpline is 01253-501655 (8.30am to 6.30pm 7 days a week). And I must make it clear that system downtime (which we would not expect to be of any duration) is something outside our control and for which we can’t accept liability. The helpline is useful, especially as problems are normally down to incompatible tech which they can sort out quite quickly.

OFFICE KEY HOLDER SERVICE

We keep spare keys for most caravan owners here in the Office. Only if you want: it’s for your convenience. The only need we have is generally to do with draining down and redoing if applicable. I’ve said before that although this is a “no cost” convenience – which will continue – it’s awkward for us in two situations. FIRST, when unknown strangers arrive saying things like “my friends say I can collect their keys to their caravan no xx, this causes trouble when we ask for some sort of permission from you as owners. If we are to hand out your keys then there must be some sort of consent for us to do so. Often enough these people don’t know the names of the owners either – just christian names mostly. Then they get upset with us in the office when we say we can’t dish out the keys. A couple of years ago we had someone turn up, spoke to a new person in the office, insisted on a key to a particular caravan but it turned out that the caravan no was incorrect and they ended up in a caravan belonging to somebody else, who was then very upset. So that sort of thing must never happen again, and you must understand that we will not hand out your caravan keys to anybody who does not have some sort of authority from you. It’s no good them being difficult with us in the office. And so often when they ring the owners (you) there is no answer and the people requesting the keys are left fuming at the office counter under the impression that we are being difficult and uncooperative!

EXTRA BIT ABOUT COMMERCIAL

As to those who let out their caravans there has been a clear element of extra work for us, and there will be henceforth be a charge of £25 per year. I’m happy to explain this as necessary.

Then about the general site rules. These are always available at the Estate Office. And they are incorporated in our contract. But some of our customers say they’ve not received them. So I’m setting out our rules/protocol here. There is a note in the siterent details (posted to everybody) saying this, and for those not having internet access then I have copies in the office for collection so that nobody can say they were unaware. So the protocol/conditions are:-

ELECTRICITY

We’re often asked more about the electricity supply on the sites. They are all fused to provide a 16amp supply to each pitch. That is 3.5kw. There would normally be a fuse box within your unit that incorporates fuse(s) of the Miniature Circuit Breaker type (MCBs) and a trip for faults (Residual Current Device – RCD). Then there is something similar where the unit plugs into the site supply, again with an MCB and an RCD. All of these switches will be in the “up” position if they are operating properly. Then the next line of safety is in our distribution stores where about half a dozen outlets are again protected by MCBs and RCDs. If you get a supply interruption (and it’s not an area power cut) then the first thing to check is the fuse box inside the unit. Then the box outside. If – having been reset – your supply goes off again then this would normally mean the use of a faulty appliance (the RCD going off) or overload (the MCB going off – the issues normally domestic kettles or electric heating). All that is needed here is to turn something off to get the load within limits. We hope this is of some help. Andy the site electrician inspects all outlets every season, and he has to produce a safety/compliance certificate. We have to make absolutely clear that our MCBs and RCDs are not to be interfered with on any account: it’s a tremendously important thing, and the consequences serious.

AGE OF CARAVAN

Our position about age of caravans (not the age of our customers!) is that unlike most sites we do not insist on upgrade/replacement of static caravans once they have reached a certain age, which I regard as a sales push. And I think it not right really that customers who have been with us for many years should be obliged to pay out large sums not at a time of their choosing. Upgrading should be a matter of personal choice. But should existing units become unfit, neglected or similar then we’ll be saying something about that.

CARAVAN SALES

Then about caravan sales. Any caravan can be sold to anybody at whatever price they can get on an OFF SITE basis. But we don’t take private sales ON SITE. The main reason for this is that a vendor’s interest is really only in the best price they can obtain, whereas ours is rather more – that a purchaser is going to be a good neighbour etc. Just on rare occasions we’ve got this wrong but initial checks are made and should it appear that something has gone awry then we do something about termination with those causing upset. Then we don’t have a problem and no charge with inter family transfers. But for this a cost of £50+ VAT applicable (admin, release and liability).

SEALS ON THE BEACH

The beach (coterminous with Long Beach Estate) belongs, and there are responsibilities. Breeding seals have now spread south and appear on our beach during the breeding season, which is October to January. Cute but can be biters! Two things here: first, don’t upset them by getting too close, especially with dogs. Second please don’t use things like frisbees in their vicinity (they can get stuck). Then as a matter of interest the local Seal Watch Society is trying to recruit people to help advise the public and keep the seals safe and free from disturbance. Flexible shifts. If your interested then the contact is Peter Ansell ([email protected]).

SITE RULES

IN GENERAL, PLEASE BE A GOOD NEIGHBOUR, BUT MORE SPECIFICALLY:-

1. BALL GAMES: There is no objection to sponge ball games or captive ball games (swing-ball etc). But other games should please be off the Park.

2.PARKING: Over parking is a problem from time to time. If there are more than two cars at your caravan, can the excess vehicles please be parked elsewhere.

3.DOGS: We accept dogs on a clear basis: they must be kept under control and not foul the Park. Neither are they to be left alone if they are going to bark a lot while the owners are out. We are not prepared to accept large and fierce or fighting type dogs.

4.WOODEN STRUCTURES: The Site Licensing Authority (Gt Yarmouth BC) have a complete ban on flammable gas bottle containers/enclosures. That means they cannot be made of wood or incorporate roofing felt. The same applies to storage sheds. Please ask the Office at Long Beach if you need to know more about this.

5.GAS WATER HEATERS: Caravans that are let out must be gas tested annually. Gas works and servicing should only be carried out by a CORGI registered engineer.

6.CARAVAN SALES: If you wish to sell your caravan you can either (a) sell it privately on an OFF SITE basis (the caravan being taken away by the purchaser) or (b) we or Gt.Yarmouth Caravan Centre can give an immediate price. We don’t accept private sales ON SITE unless it is an inter family transfer(and there is a fee of £50.00 + VAT to cover a credit check on the transferee and release of liability).

7.PLAY AREAS: Small children need to be supervised: and bigger children need an eye kept on them as well so that accidents don’t happen to the smaller ones.

8.GENERAL: (a) if you set concrete slabs by the side of your caravan, can these be set flush and not proud. (b) rotary washing line bases must again be set lower than turf level. (c) children bring flints up from the beach and leave them around caravans. Can these please be kept out of the path of the mowers as stones can shoot out of the machinery to cause severe damage and possible injury.(d) Rubbish sacks are FREE on request from the Office. It does help if you can use them and leave full sacks in the rubbish compounds.

9. LETTING: If you let your caravan out or allow it to be used by others, you must please ensure that your visitors are aware of the above. In addition, caravans should not be let out to groups of young people or by more people than the unit is designed to accommodate.

10. NOISY BEHAVIOUR: Should not happen, particularly late at night.

 

14/07/19: update

The cash dispensing machines at the Dolphin Bar and the Seadell Bar have fallen victim to changing times. The company that was in the background (Yourcash/Hanco/Link) consider that the machines (not just ours) have become unviable following a decrease in the demand for physical cash. This seems to be industry wide and it has proved impossible to arrange an alternative service supplier. But we take card payments over the bars and in the site offices of course, as usual. I don’t think we’ll be able to do cashback at this stage.

Touring/tenting customers at Hemsby Touring Site and The Grange at Ormesby will have noticed the rather realistic sheep that have arrived. We think they are fairly robust and we are prepared for small children to be sat on them and photographed. But no large children please, and generally not pushed about.