The latest on the wifi facility is that we are having extra broadband capacity and more supplementary signal boosters, and this work should be completed by Easter.
However, the Government Public Accounts Committee has reported that the pledge at the last election to introduce countrywide ultrafast broadband by 2025 will not be fulfilled, so although we anticipate slow improvements as BT / Openreach up their game, it doesn’t look as if there will be any “great leap forward.”
The next review of the virus lockdown measures is in mid February, and we hope there will be some news then to confirm details of when the sites can reopen: those dates will be set out here as and when available. In the meantime we only know as much as you.
Our office at Hemsby will be closed over Christmas/ New Year from 5pm Tuesday 22nd December, reopening 9am on Monday 4th January. The phonelines will be answered during this period for general enquiries (but not bookings although these should still go through on the website). The Seadell Bar will not be opening again for a while as we are still in virus tier 2 and we don’t do a “substantial meals” operation. They do have a separate website Seadell Bar and Jackie the manager is keeping that up to date as regards her opening plans.
latest government virus measures mean that we have to close on Thursday 5th
November. So caravans should not be
occupied from then. We appreciate that
it will be necessary for them to be closed for the winter and so the gates will
be open and the power left on up to and including Sunday 8th
November. The Estate Office will be open
an update with the wifi. Infinium have now
replaced a couple of transmitters and more work is due.
The chancellor has now extended the VAT reduction to the end of March, so siterent balances due then will come down to the lower amount mentioned in our recent siterent details letter. We will be sending an invoice for the final correct figure early next year.”
We’re working on the details for 2021 at the moment for the static caravan customers. These will be confirmed by letter next month but in the meantime its looking like an opening date of Friday 19th March to Monday 8th November. The dates at The Grange Touring Park will be more limited. Then more important, it’s clear that the siterent figure will actually go down instead of up for a change (due to the temporary reduction in the VAT rate until January). That will certainly be the case for the deposit, and there may well be scope for the balance as well. Details to follow.
We’ve been back open on the parks for a couple of weeks now and the news update is that the siterent refunds (£730) for static caravans where the rent at Easter was paid in full have been processed (this would not apply to those who have purchased a caravan during the lockdown period as their proportionate siterent already took that into account). If you are entitled but haven’t received, then please contact our office so we can look into it.
We’re starting next on the refunds for the static touring vans (on the same basis but at £450 – reflecting the lower rent – and that should be dealt with over the next few days.
Here at the Office we want to express our appreciation that the reaction of you, our customers, has been one of understanding in what has been a difficult time.
Then an interim report on the Wi-Fi provision. The site system was supplied, installed and is maintained by Infinium Ltd, a company that specialises in holiday park systems over the country. Their most recent engineer’s report (in March) was accompanied by maps showing the radius of the various service transmitters, and the whole of the sites are covered. As we now include the Wi-Fi provision as a site service it was important that the system should be up to scratch and Infinium were instructed to do whatever it took to ensure that. As to ourselves, we installed more broadband provision (our local distribution point is at Ormesby, where there were capacity upgrades last year and we took advantage of that). But their fastest speeds here in Norfolk are still lower than in many parts of the country. We should be able to identify if there are any weak points with Infinium, and the service should settle down (BT are our broadband providers and say they have instituted a policy of fairly regular improvements in our locality). We are now monitoring linespeeds on a regular basis at various points on the site which will help us to become aware of any particular weaknesses. But some of the problems clearly relate to the individual technical devices brought along by our customers, and there’s not much we can do in way of assistance with that – apart from reminding you that the first port of call should any problem be encountered is the Infinium Helpline. That is on your code card but if mislaid, its 01253 501655 (8:30am to 6:30om). The out of hours number – when I imagine the service will be rather limited – is 0845 5577288.
now have the reopening date for holiday sites and that is Saturday 4th
July. You should receive any siterent
refund that is due promptly (provided you have given us your bank details for
to ongoing anti virus measures the government has issued guidance about this
and how far that affects us (it’s not all relevant) but we all need to ensure
that proper precautions continue to be taken (proper social distancing, hygiene,
enhanced cleaning regime on our part and so on). There may be a few notices dotted around
addressing particular issues, but it mainly boils down to common sense of
to change the subject, we have had a fairly close association over many years with
Gt. Yarmouth Caravan Centre, but they are now planning to close down later this
year. This will mean some change in the way we source our sales stock, but
naturally we will be carrying the sales side of things on with the minimum of
disruption. Caravans for sale will
continue to be on the website and we can attend to any particular
requirements. We’re pleased that Ian
Fairbrother from Gt. Yarmouth Caravans is joining us on a part time basis to
assist with our general operations.
Defibrillators are now more accessible. They are in boxes on the outside walls at Long Beach Stores, on the southeast corner of the Seadell Bar at Beach Estate and on the Reception Office at The Grange Touring Park. The weak point before was that they were pretty much unavailable at night, but now they are. So they can be accessed at 2am for example. But you need to have a mobile phone because they work by dialling 999, quoting the code on the defibrillator box, then you will be told the pass number to open the box and take the machine. These are the current models that talk you through the process of use.
THEN the latest update (as at 12th May) about when things can reopen is that we cannot start before July 4th at the earliest, but we must keep in touch with the announcements. This means that we cannot take touring/tenting bookings for arrivals before that time. Naturally if there is anything positive to report in the meantime it will be posted here.
First, we’ve used a drone to take pictures of the static sites at Long Beach and Beach Estate from ground level, so that you can see that your caravan is ok. You access this by going to the top right hand side of the home page and clicking on the Twitter link (this is blue “T”). It will then open up our Twitter page and you can then select either Long Beach or Beach Estate. Ignore the Twitter stuff about log in, signup, and password: just go down screen on the left hand side and select the part that you want to look at (it’s in several separate sections). Its the first time we’ve done this (hoping to repeat it at odd times in future) so we hope you’re able to get to it without difficulty.
Then about siterent balances: because of the rules against non essential travel, you should not be driving over to Hemsby to pay your siterent balances in person this weekend. Please either do this by internet banking, by card over the phone, or post a cheque to the Estate Office. If you wish to pay in cash and can safely get to a Post Office (and I know that’s not possible for everyone) we can let you have details of which Post Office service you can use.
Then as you know, later on there will (once we calculate the figure) be siterent refunds against what is paid at Easter. We’re proposing to do that by bank transfer and so will need the details of the bank account that should be credited. That is sort code, the name of the account holder and then the account number: the details to come from you will be used for this sole purpose and then deleted from our system. We can of course let you have a cheque if you prefer.
- First a very big thank you to everyone who has already paid their siterent balance, or is planning to in the next couple of weeks. Your confidence in us in much appreciated.
- Second, some of our customers have been enquiring what level of refund there might eventually be. As you know, I am not keen on being specific about this because so much is uncertain and will be for some time yet. But I can understand that people do want to have at least some idea of what to expect. So I have looked at what I do know about ongoing costs, and what the Government has promised in support, and I feel I can give a VERY ROUGH baseline figure of £50 for each week that the Government restrictions stop you from using your caravan, but we would otherwise have been open.
- Third, I know that there will be some of you with real cash flow problems brought on by coronavirus restrictions. If that is you, please do get in touch & let us know what your difficulties are and how we can help.
- Finally, if you normally pay your balance in cash, and have no way of getting your payment to us at the moment, please just let us know so that we can update our records.
With best wishes for your good health from all of us here.